Terms of Service

1. Acceptance of Terms

By accessing or using Carsera ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access the Service.

These Terms apply to all users of the Service, including renters, dealers, hosts, and visitors. Additional terms may apply to specific features or services.

2. Description of Service

Carsera is a platform that connects vehicle owners (dealers and private hosts) with renters seeking to rent vehicles. We facilitate transactions but are not a party to rental agreements between users. We are not a rental car company, dealer, or insurance provider.

3. User Accounts and Eligibility

3.1 Eligibility

You must be at least 18 years old and have a valid driver's license to use the Service. By creating an account, you represent and warrant that:

• You are of legal age to enter into binding contracts
• You have a valid driver's license in good standing
• All information you provide is accurate and current
• You will maintain the security of your account credentials
• You will comply with all applicable laws and regulations

3.2 Account Responsibility

You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.

4. User Conduct

You agree not to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Post false, misleading, or fraudulent information
• Interfere with or disrupt the Service
• Use the Service for any illegal or unauthorized purpose
• Harass, abuse, or harm other users
• Attempt to gain unauthorized access to the Service
• Use automated systems to access the Service without permission
• Impersonate any person or entity
• Collect or store personal data about other users without permission

5. Vehicle Listings and Rentals

5.1 Vehicle Listings

Dealers and hosts are solely responsible for:

• Accurate vehicle descriptions and information
• Vehicle condition and safety
• Compliance with all applicable laws and regulations
• Maintaining valid insurance coverage
• Vehicle availability and delivery

5.2 Rental Agreements

Each rental creates a direct contract between the renter and the vehicle owner. Carsera is not a party to these agreements. We facilitate the transaction but are not responsible for:

• Vehicle condition or performance
• Rental terms and conditions
• Disputes between users
• Damage, loss, or theft of vehicles
• Insurance claims or coverage

5.3 Renter Responsibilities

Renters agree to:

• Use vehicles in a safe and lawful manner
• Return vehicles in the same condition (normal wear and tear excepted)
• Comply with mileage limits and rental terms
• Report any damage or issues immediately
• Pay all fees and charges as agreed
• Maintain valid insurance coverage as required

6. Payments and Fees

All payments are processed through Stripe. You agree to:

• Provide accurate payment information
• Authorize charges for rentals and fees
• Pay all applicable taxes and fees
• Comply with Stripe's terms of service

Carsera charges a service fee on each transaction. Fees are clearly disclosed before booking. All fees are non-refundable except as required by law or as specified in our cancellation policy.

7. Cancellations and Refunds

7.1 Cancellation Policy

Cancellation policies vary by vehicle and are set by the vehicle owner. Cancellation terms are displayed at the time of booking. Our standard cancellation policy is as follows:

• 48+ hours before rental start: Full refund (including protection plan fees)
• 24-48 hours before rental start: 50% refund of base rental price, full refund of protection plan fees
• Less than 24 hours before rental start: No refund of base rental price, protection plan fees refunded

Refunds, if applicable, will be processed according to the cancellation policy and may take 5-10 business days to appear in your account.

7.2 Platform Cancellations

Carsera reserves the right to cancel bookings in cases of fraud, safety concerns, violations of these Terms, or other circumstances that may compromise the integrity of the platform.

8. Insurance and Liability

Vehicle owners are required to maintain valid insurance coverage. Renters are responsible for their own insurance and may be required to provide proof of insurance.

CARSERA IS NOT AN INSURANCE PROVIDER. We do not provide insurance coverage. Users are solely responsible for obtaining appropriate insurance coverage.

To the maximum extent permitted by law, Carsera disclaims all liability for:

• Vehicle damage, loss, or theft
• Personal injury or property damage
• Accidents or incidents during rentals
• Insurance claims or coverage disputes

8.1 Protection Plans

Carsera may offer optional protection plans that provide coverage for certain damages. These plans are not insurance products and are subject to specific terms and limitations. Protection plans are optional and renters may choose to bring their own insurance instead.

9. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CARSERA DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARSERA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARSERA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:

• Lost profits
• Data loss
• Business interruption
• Personal injury
• Vehicle damage
• Lost income
• Emotional distress

Our total liability to you for all claims shall not exceed the amount you paid to us in the 12 months preceding the claim, or $100, whichever is greater.

10. Indemnification

You agree to indemnify, defend, and hold harmless Carsera, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your vehicle listings or rentals
• Any damage or injury caused by vehicles you list or rent

11. Reviews and Ratings

11.1 Review Guidelines

Users may leave reviews and ratings for vehicles and dealers after completing a rental. Reviews must be:

• Truthful and based on actual experience
• Free from defamatory, libelous, or offensive content
• Compliant with applicable laws
• Not used to manipulate ratings or rankings

11.2 Review Moderation

Carsera reserves the right to remove, edit, or hide reviews that violate these Terms or our community guidelines. We are not responsible for the content of user reviews.

12. Intellectual Property

The Service and its content, features, and functionality are owned by Carsera and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our written permission.

13. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including violation of these Terms. Upon termination, your right to use the Service will cease immediately.

You may terminate your account at any time through account settings or by contacting us.

14. Dispute Resolution

14.1 Binding Arbitration

Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

14.2 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions or consolidated proceedings.

14.3 Governing Law

These Terms shall be governed by the laws of the State of Georgia, United States, without regard to conflict of law principles.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements you enter into with Carsera, constitute the entire agreement between you and Carsera regarding the Service.

18. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Carsera's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Contact Information

If you have questions about these Terms, please contact us at: